1. General Information
The operator of the website www.tixpi.ch (hereinafter the "Platform") is TIXPI. Data protection is very important to TIXPI. This privacy policy describes how TIXPI handles personal data, and in particular specifies which personal data of visitors to the Platform are processed and for what purposes. It also describes how collected personal data can be viewed, corrected, or deleted. This privacy policy is an integral part of the TIXPI General Terms and Conditions.
2. Acceptance of the Privacy Policy
By using the website, visitors automatically agree to this privacy policy.
3. Personal Data
TIXPI respects the privacy of visitors and only collects personal data (such as name, address, email address) that are voluntarily provided by the visitor or collected automatically via cookies. When using the Platform, the visitor must provide TIXPI with the following mandatory data:
- First name and surname
- Address
- Email address
- Telephone number (landline and/or mobile)
- Details of pick-up and delivery address
- Details of items to be transported
- Information about the apartment/house (floor, whether a lift is available)
- Payment information (credit or debit cards, TWINT, etc.)
3.1 Use of Personal Data
Data and documents transmitted by the visitor to TIXPI are used and processed by TIXPI for the provision of contractual services. In particular, data processing includes for example:
- Creation of a visitor account and profile
- Brokering of orders between visitors and transport companies
- Use for marketing purposes, in particular to better understand visitor needs and improve TIXPI's services
- Use for payment and collection purposes
- Verification of compliance with the GTC and prevention of abusive use of the Platform
Access to personal information is restricted to TIXPI employees.
3.1.1 Identity and credit check when selecting payment methods
When processing a payment via TIXPI, you consent to your personal data (first name, last name, address, date of birth, telephone number) and order-related data being transmitted to our payment service provider, Stripe, for the purpose of payment processing.
4. Disclosure of Personal Data to Third Parties
4.1 TIXPI may engage third parties to provide its services and may disclose data to them for this purpose. Visitors hereby grant TIXPI their consent to this disclosure of their data. TIXPI ensures that third parties engaged by TIXPI comply with applicable data protection regulations.
4.2 In addition, TIXPI may provide user data to selected third parties for physical marketing.
4.3 Data exchange with partners: With the user's consent, TIXPI may disclose personal data (first name, last name, telephone number, email address, old and new residential address, type of service, service date, number of rooms, number of persons) to selected partner companies to enable the user to receive tailored offers (e.g. insurance advice, product advice). The selection of partner companies is made after careful consideration and taking into account the interests of the user. The user has the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5. Cookies
5.1 General Information
When the visitor visits the Platform, information may be automatically stored on their computer in the form of "cookies" or a similar file, which helps TIXPI in various ways, such as learning the preferences of Platform visitors and improving the Platform. Most browsers allow you to delete cookies, prevent their installation, or generate a warning before installing a cookie. TIXPI will use automatically stored information exclusively for statistical evaluations.
5.2 Web Analysis Services
TIXPI uses web analysis services to analyse the general use of the website and obtain indications for improving our services. Web analysis services use cookies to collect data. The information generated in this way (e.g. IP address and browser type) may be transmitted in anonymised form to a server of the web analysis service in Switzerland or abroad, and stored and processed there.
6. Security Measures
TIXPI takes security measures to prevent loss, misuse, or alteration of information and personal data. Account information is password-protected, so that only the visitor — with the exceptions specified in this privacy policy — has access to their personal information. The visitor is aware that transmissions over the Internet are not secure. Once TIXPI has received the transmitted information, TIXPI secures it appropriately in its systems.
7. Visitor Rights
The visitor can at any time request that TIXPI corrects or deletes this data upon the visitor's request. TIXPI may charge the visitor a reasonable processing fee for their efforts.
8. Amendment of the Privacy Policy
TIXPI is entitled to amend this privacy policy at its sole discretion. The changes will be displayed to the visitor on the Platform.